This policy explains how StockFind handles cancellations and refunds for paid subscription plans. By subscribing to StockFind, you agree to this policy as part of our Terms of Service.
1. Managing Your Subscription
You have full control over your subscription through your account settings. We use Stripe to securely process payments and provide you with a self-service billing portal where you can:
- View your billing history and download invoices
- Update your payment method
- Cancel your subscription at any time
- Reactivate a cancelled subscription before it expires
2. Cancellation
You may cancel your subscription at any time through the billing portal in your account settings. When you cancel:
- Your cancellation takes effect at the end of your current billing period
- You retain access to Pro features until your billing period ends
- No further charges will be made after cancellation
- Your account will automatically revert to the Free plan
3. Refund Policy
Because you can cancel at any time and retain access until your billing period ends, we generally do not offer refunds for subscription payments.
Exception — Billing Errors: If you are charged incorrectly due to a billing error (e.g., duplicate charges, incorrect amount), we will issue a full refund for the erroneous charge. Contact us at [Email TBD] with details of the issue and we will resolve it promptly.
Refunds for billing errors are processed through Stripe and typically appear in your account within 5-10 business days.
4. Chargebacks
If you believe there is an issue with a charge, please contact us before initiating a chargeback with your bank or credit card company. We are happy to resolve billing issues directly.
5. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
6. Contact Us
If you have questions about this policy or need assistance, please contact us at [Email TBD].